Our Guarantee

1.ALL products can be exchanged & returned without any conditions in 30-days.
2.100% 925 silver material and quality goods guarantee.If no,you could receive 3 times compensation depends on its original price.
3.100%actual items filmed.

Return & Exchange service standard

What is your exchange&return policy
Defective Products: We will accept returns on website purchases within 30 days after delivery arrival. All defective products can be returned for refund or replacement. We will deduct shipping cost (from factories to customers country) if you choose free shippment way. The customer is liable to confirm with Pandora service team for an advisable shipping method.
Non-defective Products: Products that are not defective can be returned for replacement or refund in 30 days, even if just for the product is unsatisfactory for the application. We will not be responsible for the shipping cost ( from factories to customer country), BUT the customer should be responsible for return shipping costs and taxes caused.
Prior to returning the product, contact Pandora customer service department for a Return Authorization. All products returned to Pandora must be securely packaged in the proper shipping materials and reach
Pandora without damage and please note that the parcel is for "return products".
The following information are required when you reflect the problem:
*Order number
*Items number
*Quantity
*Image of defective beads if possible.
If you have any question regarding return policy, please feel free to contact us.

Something you should follow

1. Pack the items in the original packing materials or other PROTECTIVE package. We are unable to issue refunds for items lost or damaged due to unsecure packaging.

2. Please enclose the ORDER NUMBER and your name, and other related product information in the package.

3. Please email us the tracking number of your returning parcel, and inform us the tracking website or the carrier you select, so that we can track the status of the returning parcel quickly for prompt refund.

4. Save your shipping receipt until you receive your refund or replacement. If you do not have proof of shipment, we will not be able to issue refund for packages lost in transit.

5. Refunds are processed within 7 business days of returning package receipt.